Frequently Asked Questions
How much notice do I need to book a move?
The amount of notice required depends on the nature of your move. We recommend that you book your international removal four to six weeks prior to departure. You should allow one to two weeks notice for an Interstate removal and three to four weeks notice is generally sufficient for a Local move. These suggested lead times will allow us to secure and confirm your booking for your preferred dates and give you sufficient time to prepare for your move. Our Moving Planners contain a useful time-line schedule of helpful tips to guide you through the process and have you ready for moving day. Please note that a greater leader time is required for moves planned for the peak Summer period
Can I pack my own removal boxes?
You can pack your own boxes but if there are any breakages in those boxes, we will take no responsibility nor will these items be covered by insurance, except in the event of the total loss of the carton in which case the maximum value of each carton is deemed to be $500 – please refer Insurance Policy Wording. A detailed description of our most commonly used cartons appears under the Moving Services directory.
How do I obtain a removal quotation?
You can call one of offices on Legend International Transport to speak to a Moving Consultant and arrange a no obligation free quotation. Alternatively, please complete the on-line quotation request form on our home page, in which case a King & Wilson Moving Consultant will contact you within 1 working day to arrange a no obligation free quotation.
Am I expected to give the removal crew any food or drinks when they are working?
You are not expected to do this. However, providing tea, coffee & water for our staff is much appreciated
How do I pay for my move?
We accept cash, money order, money wire, bank check and credit cards*. Personal check. A 2.75 % merchant fee surcharge will be applied to all Visa, MasterCard and Bankcard payments. A 3.5% merchant fee surcharge will be applied to all American Express and Diners Card payments.
How long will my removal take?
This depends on the number of items we are moving and the ease of access. Your Moving Coordinator will be able to advise you of the approximate time we expect your move to take.
Are there things I can’t move?
Yes, there are some things that we cannot move. Most of these items fall under the classification of Prohibited Goods. A full list of prohibited goods is available from our Moving Support pages.
When do I need to pay for my removal?
Payment for the move need to be done on the day of move, any changes to the estimate need to be paid no later than 7 business days from pick-up date.
Do I need to be present during the moving process?
You do not need to be present for the entire packing and moving process. However, if you are unable to attend in person, it is important that you nominate an authorized representative to allow our crews access to you home and be present to observe and sign the compilation of your packing inventory for all interstate, storage and international moves.
Can you pack and move foodstuffs?
Yes, we can move most dry and tinned foodstuffs. It is highly recommended not to pack or move opened bottles of liquids or other spoilable foodstuffs.
